RMA policy

Last updated

Returns are handled through an RMA number. Do not ship anything back without one: unlabelled parcels cannot be matched to an order and will be refused.

Requesting an RMA number

Send the model, quantity, serial numbers where applicable, a description of the fault and photographs or a short video.

We reply with an RMA number and shipping instructions within one working day.

Warranty returns

Within the warranty period, units that fail from a manufacturing defect are repaired, replaced or credited at our discretion.

Return shipping costs are shared: the customer pays inbound freight, we pay the return freight on valid warranty claims.

Out of warranty

Units outside the warranty period are inspected and quoted for repair. If the repair is declined, the unit is returned as-is or scrapped on request.

Non-warranty conditions

Physical damage, liquid ingress, modified firmware, removed labels and units from unauthorised channels are not covered.

  • Damage in transit not reported within seven days
  • Consumables and packaging
  • Units with removed or altered serial labels

Start a return: contact support