Support
Documentation, warranty handling and a direct line to the engineers who built the hardware.
How to reach us
Email support
Technical questions, compatibility checks and warranty cases. First response within 48 hours on business days.
Email supportOrders & delivery
Orders are handled by the official shop. Shipping times, tracking and returns start there.
Go to the shopReturns & warranty
24-month warranty on all hardware. EU customers have a 14-day statutory right of withdrawal.
Read the return policyFrequently asked questions
How long is the warranty?
24 months from the date of purchase for all Rokttena hardware, covering manufacturing defects. Consumables such as cables are covered for 12 months.
Do I need to register my product?
No. Warranty is based on proof of purchase, not registration. Keep your order confirmation from the official shop or authorised distributor.
Where do you ship from?
Orders ship from regional warehouses in the EU and the United States. The available warehouse depends on your delivery address and is shown at checkout.
Can I buy spare cables?
Yes. Host cables, HDMI cables and power supplies for current models are available through support. Cables for discontinued models are listed while stock lasts.
Send us a question
Tell us the model and what you are connecting it to — that is usually enough for a useful answer.