Return & Refund Policy
Returns are handled by the official shop where the order was placed. This page explains what to expect, including the statutory rights that apply in the European Union and the United States.
Right of withdrawal (EU / EEA / UK)
If you buy as a consumer in the EU, EEA or UK, you have the right to withdraw from the purchase within 14 days of delivery without giving a reason. Notify the shop within that period, then return the product within a further 14 days.
Condition of returned goods
Products should be returned with their original packaging and accessories. You may handle the product to establish its nature and functioning; a reduction may apply for handling beyond that. This does not affect your statutory rights for defective goods.
Defective or wrongly shipped items
If an item arrives defective, damaged or is not what you ordered, contact support first. We cover return shipping and arrange a replacement or refund.
- Contact support with your order number and a description of the issue
- We issue a prepaid return label where applicable
- Replacement or refund is processed after inspection
Warranty returns
All hardware carries a 24-month warranty against manufacturing defects. Warranty claims are handled by support; proof of purchase is required.
Refund timing
Refunds are issued to the original payment method within 14 days of the returned item being received and inspected, and in any case within the statutory deadline applicable in your country.
Start a return through the support page